How to Get a Real Person
Here at RLC we our best to serve you better every day. That's why we found the IVR Cheat Sheet™ by Paul English. It tells you how to get a real live organism on the phone when you're calling your favorite legal person-equivalents. Looking for someone to talk to at Student Loan Corp or Charles Schwab? Try The IVR Cheat Sheet™ by Paul English:
Accredited Home Lenders 877-683-4466 Press 0
Advanta (business cards) 800-705-7255 1, 0
America First 800-999-3961 0 or say "member services"
American Education Services 800-233-0557 Select language, then press 2, then 00# ar each prompt
American Express 800-528-4800 0 repeatedly
American Funds 800-421-0180 Press 0.
Ameritrade 800-669-3900 3, 3, 0. (Former Datek Clients: 800-823-2835)
AT&T Universal Card 800-423-4343 Do not say anything or push any buttons! It takes awhile, but eventually a human comes on-line!
Bank of America 800 900 9000 At ANY Bank of America number, press *0 to get human.
Bank One 877-226-5663 00
Bayview Loan Services 800-457-5105 Press 0.
Capital One 800-903-3637 For all Capital One #s, press 0 at each prompt or just don't do anything until finally offered option of representative
Charles Schwab 800-435-9050 3, 0
Chase 800-242-7324 At most Chase numbers, press 0 at each prompt; eventually get rep.
Chase Auto Loans 800-346-9670 Press 1, 2, *0
Chase Credit Cards 800-625-5161 Direct to human. (This line is for online issues only.)
Chrysler Financial 800-700-0738 Select language, then press 00
Citi Cards 866-696-5673 Press 0 to get a human is offered at many Citibank numbers.
Citibank 800-756-7047 Otherwise, press 0 at each prompt; eventually get rep.
Citizens Bank 800-922-9999 Press 0,0,0
Columbia Mutual Funds 800-345-6611 Say "representative."
Commerce Bank 800-937-2000 Press 0.
Countrywide Loans 800-669-5864 Press 0 repeatedly
Decision One Mortgage 888-264-3663 Don't press any keys when prompted; they transfer you
Diner's Club 800-729-5309 Press 2.
DirectMerchants Bank 800-379-7999 Press 0 at each prompt; eventually get rep.
Discover 800-347-2683 ****
Dodge and Cox 800-621-3979 Press 0.
e*Trade 800-786-2575 #### (4 pound signs)
Edward Jones 314-515-2000 Worldwide corporate HQ in St. Louis, MO still answers 314-515-2000 with switchboard operators, who announce their name as well
Emigrant direct 800-836-1997 Human answers.
Exxon Mobil Card 800-344-4355 000 ignoring message
Fidelity 800-544-6666 ignore prompt for social security number, just enter ###
Fidelity NetBenefits 800-581-5800 1,#################
Fifth Third Bank 800-972-3030 0,0
First National Bank of Omaha 888-530-3626 Press 0 at each prompt.
Ford Interest Advantage 800-462-2614 Choose option 4, then option 0 to speak to rep.
GE Finance CareCredit 866-893-7864 1, 6, 5, 0, 0
GM MasterCard 800-947-1000 Press "0" at each prompt.
Green Dot Online 866-443-6227 Wait through prompts 3 times, then long wait for rep.
Harris Direct 800-825-5723 Press 0.
Honda Financial Services 800-445-1358 Press 0 at each prompt regardless of the message.
HSBC 800-477-6000 1, 3, 0
ING 800-464-3473 Direct to human.
Key Bank 800-539-2968 Remain on line; press nothing
M&T Bank 800-724-2440 Press 0 at each prompt.
Marshall Fields Credit Card 800-280-4356 After greeting, choose option #9, then press 0.
MasterCard 800-MC-ASSIST 000 on each menu
MBNA 800-421-2110 00 when menu starts
Mellon Investor 800-649-3593 Wait through initial recording finishes, select nothing--wait--you will be connected to a live customer service rep
MetLife Bank 866-226-5638 Press # after each menu.
Moneygram 800-926-9400 Press 0 when menu starts.
NAVY FCU 800-914-9494 Press 2, then press * 3 times.
NOVA Information Systems 800 377-3962 Press 0
PayPal 402-935-7733 Say "agent." See also.
Paypal Buyer Credit 866-571-3012 Be silent and at the end of the options press 6.
PNC Bank 888-762-2265 Press * till it says "transfering to customer support;" takes about 3 *s.
Privacy Guard 800-734-0199 Say "agent" or "no" or any word at each prompt.
Prudential Annuity Service Center 888-778-2888 Press *, *. At SSN prompt, press *, *. At end of message will reach rep.
RBS Credit Card Services 800-747-8155 Press 0 at each prompt; eventually get rep.
Smith Barney Benefitaccess 888-822-6067 Press 0.
Sovereign Bank 877-768-2265 Do not say anything or push any buttons. Eventually a human comes on the line.
State Farm Bank 877-734-2265 Press 0
SunTrust 800-786-8787 Press # after each menu.
T. Rowe Price 800-922-9945 Say 'Representative' at every opportunity
T. Rowe Price 800-225-5132 Press 0 at each prompt.
TD Waterhouse 800-934-4448 Press # after opening prompt, then do it again after prompt to be transferred to rep.
The Student Loan Corp. (Citibank) 800-967-2400 Choose option 5.
The Student Loan People 888-250-6401 Press 0 repeatedly.
TIAA-CREF 800-842-2252 Press 00 at each prompt.
TransUnion 800-916-8800 No cheat necessary; 2nd prompt offers human contact
US Bank 800-872-2657 0000
USAA 800-531-2265 Say "representative" at every opportunity.
Visa 800-847-2911 000 (ignore prompts saying that it's an invalid entry)
Wachovia 800-922-4684 0, 0
Wal Mart Credit Card 866-888-3868 0
Washington Mutual 800-756-8000 At any time after the announcement(s) press 0,0.
Washington Mutual 800-788-7000 Press 0 at each prompt regardless of the message.
Wells Fargo 800-869-3557 0,0,0 or when asked for account number say "I don't know"
Western Union 800-325-6000 * then ##
us government phone steps to find a human
Dept of Education Loans 800-848-0979 Say and do nothing at the prompt and you will be transfered to someone.
EDD 800-300-5616 When you hear "welcome", press 1, then press 4 and 0 at the next two prompts.
Federal Trade Commission 877-382-4357 At each prompt, press 4, 5, 0.
FEMA 800-621-FEMA Select language (1 for English), Don't choose any option, just hold for human; or press 00
INS/Citizenship 800-375-5283 Select language, then press 2, 6, 2, 4 at the prompts, press 0.
Medicare 800-MEDICARE RE; info for part "D" Medicare Prescription Drug Plans- When recording begins say "Agent" 5+ times.
Medicare 800-633-4227 Say "agent" or press 0.
Social Security 800-772-1213 Press 00.
US Dept. of Transportation 800-832-5660 Press 000.
USPS 800-275-8777 Press 3 at each prompt. Press 2 at the next recording.
Veterans Affairs 800-827-1000 Press 1,0.
us insurance phone steps to find a human
Aetna 800-537-9384 2, then say "operator" (check this)
Aetna 800-680-3566 * then 0 anytime
AIG 877-638-4244 Direct to human.
Blue Cross FEP 800-451-7602 Wait for prompt, then press 0, 3 to reach a CS rep.
CIGNA 800-516-2898 REGARDING A BILL
Cigna 800-849-9000 ##
Delta Dental 888-335-8227 00000, wait through message, select language, 4, 0.
GEICO 800-841-3000 Wait for prompt then 6, 1, 5; Or dail 800-555-2752
Medco 800-251-7690 0000, enter member id or say "i don't have a member id."
Medicare 800-633-4227 After the opening prompt say "agent".
Principal Life 800-247-4695 1 for english, 2, then 0 several times.
Prudential Financial 800-778-2255 Say "Customer Service Representative" several times after intro.
United Health Care 866-844-4864 000000,0,0
USAA 800-531-6095 000 then #; or # initially to dial the extension of a specific representative
us pharmacy phone steps to find a human
aarp pharmacy services 800-289-8849 when the puter voice is done hit 000 ignoring all untill you get a haman voice hit 0000
Caremark 800-262-7890 0
CVS local store Press 6 to connect to store manager.
drugstore.com 800-378-4786 2, 5
Eckerd 800-325-3737 0 for pharmacy, 8* for manager
Express Scripts - TriCare 866-363-8667 0, listen announcement, 0,0.
MEDCO 800-987-5269 Say "representative" after each message (3x).
Medco Health 1-800-770-2810 hit 0000 whenever a puter comes on
Rite Aid local store Press 3 to speak to the pharmacy
Walgreens local store 0 for a pharmacy employee
Walgreens Mail Order 800-635-3070 0,00
us products phone steps to find a human
Bose 800-444-2673 Direct to human.
Entertainment Weekly Mag 866-228-1183 Say "Agent" then "yes" when asked "Do you want to speak to a C.S. rep."
GE Appliance 800-626-2005 000
GE Consumer Products 800-720-2094 Select type the of product from menu and you'll get a human.
Kodak 800-235-6325 *7 or *28
Kodak Gallery (Ofoto) 800-360-9098 Say "customer service representative" repeatedly.
Konica Minolta 800-285-6422 0
Panasonic 800-211-7262 0,0,0
Playstation 800-345-7669 0
Sonos 800-680-2345 1 sales; 2 support
Sony 800-222-7669 When prompted, say "Agent."
Sports Illustrated 800-284-8800 0,0,0,0 (ignore "invalid entry" messages)
Time Magazine 866-731-5401 0,0,0,0 (ignore "invalid entry" messages)
XM Radio 800-967-2346 0
us retail phone steps to find a human
Advance Auto Parts 800-314-4243 Press 0 when the automated message begins.
Amazon Visa 888-247-4080 Press 0 twice. Ignore invalid account message.
Amazon.com 800-201-7575 Wait though the first menu for an agent. See also.
Apple Stores local store press 5 as soon as you hear the automated menu
Banana Republic 888-277-8953 0
Barnes & Noble local store Press 1 or 0 during greeting.
Barnes & Noble.com 800-843-2665 Direct to human.
Best Buy 888-237-8289 Listen to intro, then press 1,2,0,0
Best Buy Card 800-365-0292 00* then press 8
Blair 800-458-2000 Direct to human.
Buy.com 949-389-2000 Dail 0 and direct to rep
Cabela's 800-237-4444 Direct to human.
Circuit City Visa 888-363-8001 Press 0 a lot.
CompUSA local 0
eBay 800-322-9266 0,0 See also.
Gap Credit Card 800-887-1198 000
Home Depot local store Direct to human.
Home Depot 800-793-3768 # 2-3 times
Home Shopping Net 800-284-3100 0
Ikea 800-434-4532 Press 0 many times quickly!
JC Penney 800-222-6161 Press 0 twice, ignoring error message.
K-Mart local store 0
Kohl's Credit 800 564-5740 After providing account info, press 0 three times
LL Bean 800-441-5713 Direct to human
Lowe's 800-445-6937 Press 0 as the recording kicks in to get to the Operator
NetFlix 888-638-3549 0
Old Navy 800-653-6289 0
Overstock.com 800-843-2446 At the main menu, 0 three to four times to bypass the menu
Petco local store 3
QVC 800-367-9444 0
Radio Shack 800-843-7422 0,0
RadioShack local store Direct to human.
Rent-A-Center 800-422-8186 1
Safeway local store As soon as voice prompt starts type 1200 to get human
Sears 800-4-MY-HOME Be silent to be put in queue for human.
Sears Delivery 800-732-7747 *122
Sears Repairs 800-469-4663 Repeat "Help" everytime the IVR tries to give options.
Sharper Image 800-344-9919 Direct to human.
Staples 800-333-3330 Just wait through intro and you will be connected to a representative.
Staples local store 0
Stop & Shop local number 0
Target local store 0 during greeting.
The Company Store 800-285-3696 0
Tiger Direct 888-999-7300 0
Toys "R" Us local store 0
Wal-Mart 800-925-6278 1 for directory
us shipping phone steps to find a human
DHL 800-225-5345 Press 1, press 5, press 0, enter your phone number.
FedEx 888-463-3339 At message say "Rep"; or press 0
Union Pacific 800-877-5123 Press # sign during main menu options.
UPS 800-742-5877 0,0
us technology phone steps to find a human
Adobe Systems 800-833-6687 1 for Adobe, 2 for MacroMedia, 3 for both.
Apple 800-275-2273 6AM - 6PM Pac Time. 000; if virtual rep answers, say "operator"
Apple Tech Support 800-275-2273 0,,0,,0 Wait for IVR response before pressing 0 each time.
Compaq 800-652-6672 When asked what product say "I don't know", then "person", ignore message and human will answer (may gave to hold)
Dell 888-560-8324 00, 0, 0, 0
Dell 800-999-3355 Press "0" repeatedly.
Directv 800-494-4388 Silence, and you will be routed to a human/
Earthlink 888-327-8454 Press 1 to find a dial-in number; 2 for billing; 3 for sales; 4 for support
Epson 800-922-8911 yes
Fujitsu PC Support 800-385-4878 0, 0
Gateway 800-846-2301 Press nothing and wait through message.
Geek Squad 800-433-5778 0,0,0,0,0,0
Godaddy 480-505-8877 4, #, select 1 for new customer 2 existing customer, #again
Hewlett-Packard 800-474-6836 Say "agent".
HP 888-560-8324 00
IBM 800-IBM-4YOU You go into a hold queue immediately
kodak 800-235-6325 Press # after intro message.
Microsoft 800-936-5700 Always 0. This is true for just about any MS number.
QuickBooks 888-729-1996 1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human
Symantec 800-441-7234 00
Zone Labs, Inc. 877-966-5221 Press 2 for direct to human 24/7
us telco phone steps to find a human
Alltel Cellular 800-255-8351 Press # four times.
AOL 800-827-6364 Press 0 repeatedly, ignoring all messages.
AT&T 800-222-0300 Press # four times, then press 1 if for current phone, 2 to enter other number, else 3.
AT&T Wireless 800-888-7600 During prompts, press * then # twice.
BellSouth 877-678-2355 Press *0.
Cellular One 888-910-9191 Press 4.
Charter Communications 888-438-2478 Press 0 eight times.
Cingular 800-211-2445 Direct to human.
Comcast 800-266-2278 Press 000 or be silent and wait.
Cox Communications 877-247-2474 Press 4.
Free 411 800-373-3411 a free alternative to paying $1 or more for 411 calls
MCI/Costco Calling Card 800-938-4949 Press 2 four times.
Metro PCS 888-863-8768 Press #43.
Motorola 800-331-6456 Press 0 twice.
Nextel 800-639-6111 Press 0 five times.
Packet8 (VoIP) 888-898-8733 Ignore message, press 3, then 5 to get to CS rep
Qwest 800-244-1111 Say "Agent" 5 times.
RCN 800-746-4726 Press 5, then 3, then 1.
SBC 800-585-7928 Again, an (intelligent, this time) IVR wants YOUR phone number first.
SBC DSL Support 877-722-3755 Say "no" and enter your phone # (or "yes" if calling from same number on account), then press 0 repeatedly.
Simple Freedom 800-335-6401 Press 1, then 3, then 2.
Sprint 800-658-7564 Direct to human.
Sprint Broadband Direct 888-996-0001 Press 0 twice.
Sprint PCS 866-273-2163 Direct to human.
SunCom 800-786-7378 Press 0 four to five times during or after opening message.
T-Mobile 877-606-4801 Direct to human.
TracFone 800-867-7183 Press 1 for English, wait for next menu to start, then press 5, then 4.
U.S. Cellular 888-944-9400 Press 0.
Verizon 411 Directory Assistance 411 Press 0.
Verizon DSL 800-567-6789 Say "Agent" repeatedly.
Verizon Phone Repair 800-275-2355 Direct to human.
Verizon Wireless 800-922-0204 Press #00 or enter phone # then 0 then 4.
Virgin Mobile 888-322-1122 Press 2, then say: "English", "More Options", "Ask a Question", "Live Advisor", "Something Else", "I don't have one", then enter phone # or say "I don't have one."
Vonage Customer Care 888-250-1799 Direct to human.
us travel phone steps to find a human
American Airlines 800-433-7300 00, then say "agent"
Amtrak 800-872-7245 0 or say "agent"
Amtrak 877-444-4773 Direct to human.
Delta 800-221-1212 Say "agent" 3-4 times - every time it asks for a response from you.
E-Z Pass 888-288-6865 0,0,0,0 (ignoring "invalid response" messages)
Jet Blue 800-538-2583 0
Kayak.com 203-899-3120 0
Lufthansa 800-399-5838 Direct to human.
Mariott Rewards 800-321-7396 Enter rewards number and press 0 (or just press 0 if you don't have the #).
National Car Rental 800-227-7368 Direct to human.
Northwest 800-225-2525 *, 0,0 after initial greeting
Orbitz 888-656-4546 #,#,#,#,#
Southwest 800-435-9792 Direct to human. (may hold if busy time)
Travelocity 888-872-8356 #,#,#,#,#,#,#,#,#,# (ignoring "I'm sorry I did not understand" messages)
United 800-864-8331 Do nothing, wait for human.
United 800-864-8331 When you hear "let's get started" say "Agent" ... then "Domestic" or "International" as appropriate.
US Airways 800-428-4322 4, wait, 1
Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations
us tv/satellite phone steps to find a human
Charter communications 866-499-8080 Select language, 0,0,0,0,0,0 (and then hold :(
comcast 800-945-2288 Ignore message and after 25 seconds, a human will answer.
Direct TV 800-347-3288 0 repeatedly
Sirius 888 539-7474 0
TiVo 877-367-8486 Say "Live Agent"
XM Radio 800-998-7900 Direct to human.
259 companies as of Sat, 14-Jan-2006 04:51 CST
The IVR Cheat Sheet™ is Copyright 2006 by Paul English.
Thanks to Mr. English for this valuable public service. Everybody go to his site for more details and links! Thanks also to my cousin Lois, who emailed it to me. And thanks to the people of this country who take the time and make the effort to find and promulgate information to help others in every conceivable area of life. The sovereign individual is the most endangered species on Earth today, and people like these are keeping it from extinction.
Accredited Home Lenders 877-683-4466 Press 0
Advanta (business cards) 800-705-7255 1, 0
America First 800-999-3961 0 or say "member services"
American Education Services 800-233-0557 Select language, then press 2, then 00# ar each prompt
American Express 800-528-4800 0 repeatedly
American Funds 800-421-0180 Press 0.
Ameritrade 800-669-3900 3, 3, 0. (Former Datek Clients: 800-823-2835)
AT&T Universal Card 800-423-4343 Do not say anything or push any buttons! It takes awhile, but eventually a human comes on-line!
Bank of America 800 900 9000 At ANY Bank of America number, press *0 to get human.
Bank One 877-226-5663 00
Bayview Loan Services 800-457-5105 Press 0.
Capital One 800-903-3637 For all Capital One #s, press 0 at each prompt or just don't do anything until finally offered option of representative
Charles Schwab 800-435-9050 3, 0
Chase 800-242-7324 At most Chase numbers, press 0 at each prompt; eventually get rep.
Chase Auto Loans 800-346-9670 Press 1, 2, *0
Chase Credit Cards 800-625-5161 Direct to human. (This line is for online issues only.)
Chrysler Financial 800-700-0738 Select language, then press 00
Citi Cards 866-696-5673 Press 0 to get a human is offered at many Citibank numbers.
Citibank 800-756-7047 Otherwise, press 0 at each prompt; eventually get rep.
Citizens Bank 800-922-9999 Press 0,0,0
Columbia Mutual Funds 800-345-6611 Say "representative."
Commerce Bank 800-937-2000 Press 0.
Countrywide Loans 800-669-5864 Press 0 repeatedly
Decision One Mortgage 888-264-3663 Don't press any keys when prompted; they transfer you
Diner's Club 800-729-5309 Press 2.
DirectMerchants Bank 800-379-7999 Press 0 at each prompt; eventually get rep.
Discover 800-347-2683 ****
Dodge and Cox 800-621-3979 Press 0.
e*Trade 800-786-2575 #### (4 pound signs)
Edward Jones 314-515-2000 Worldwide corporate HQ in St. Louis, MO still answers 314-515-2000 with switchboard operators, who announce their name as well
Emigrant direct 800-836-1997 Human answers.
Exxon Mobil Card 800-344-4355 000 ignoring message
Fidelity 800-544-6666 ignore prompt for social security number, just enter ###
Fidelity NetBenefits 800-581-5800 1,#################
Fifth Third Bank 800-972-3030 0,0
First National Bank of Omaha 888-530-3626 Press 0 at each prompt.
Ford Interest Advantage 800-462-2614 Choose option 4, then option 0 to speak to rep.
GE Finance CareCredit 866-893-7864 1, 6, 5, 0, 0
GM MasterCard 800-947-1000 Press "0" at each prompt.
Green Dot Online 866-443-6227 Wait through prompts 3 times, then long wait for rep.
Harris Direct 800-825-5723 Press 0.
Honda Financial Services 800-445-1358 Press 0 at each prompt regardless of the message.
HSBC 800-477-6000 1, 3, 0
ING 800-464-3473 Direct to human.
Key Bank 800-539-2968 Remain on line; press nothing
M&T Bank 800-724-2440 Press 0 at each prompt.
Marshall Fields Credit Card 800-280-4356 After greeting, choose option #9, then press 0.
MasterCard 800-MC-ASSIST 000 on each menu
MBNA 800-421-2110 00 when menu starts
Mellon Investor 800-649-3593 Wait through initial recording finishes, select nothing--wait--you will be connected to a live customer service rep
MetLife Bank 866-226-5638 Press # after each menu.
Moneygram 800-926-9400 Press 0 when menu starts.
NAVY FCU 800-914-9494 Press 2, then press * 3 times.
NOVA Information Systems 800 377-3962 Press 0
PayPal 402-935-7733 Say "agent." See also.
Paypal Buyer Credit 866-571-3012 Be silent and at the end of the options press 6.
PNC Bank 888-762-2265 Press * till it says "transfering to customer support;" takes about 3 *s.
Privacy Guard 800-734-0199 Say "agent" or "no" or any word at each prompt.
Prudential Annuity Service Center 888-778-2888 Press *, *. At SSN prompt, press *, *. At end of message will reach rep.
RBS Credit Card Services 800-747-8155 Press 0 at each prompt; eventually get rep.
Smith Barney Benefitaccess 888-822-6067 Press 0.
Sovereign Bank 877-768-2265 Do not say anything or push any buttons. Eventually a human comes on the line.
State Farm Bank 877-734-2265 Press 0
SunTrust 800-786-8787 Press # after each menu.
T. Rowe Price 800-922-9945 Say 'Representative' at every opportunity
T. Rowe Price 800-225-5132 Press 0 at each prompt.
TD Waterhouse 800-934-4448 Press # after opening prompt, then do it again after prompt to be transferred to rep.
The Student Loan Corp. (Citibank) 800-967-2400 Choose option 5.
The Student Loan People 888-250-6401 Press 0 repeatedly.
TIAA-CREF 800-842-2252 Press 00 at each prompt.
TransUnion 800-916-8800 No cheat necessary; 2nd prompt offers human contact
US Bank 800-872-2657 0000
USAA 800-531-2265 Say "representative" at every opportunity.
Visa 800-847-2911 000 (ignore prompts saying that it's an invalid entry)
Wachovia 800-922-4684 0, 0
Wal Mart Credit Card 866-888-3868 0
Washington Mutual 800-756-8000 At any time after the announcement(s) press 0,0.
Washington Mutual 800-788-7000 Press 0 at each prompt regardless of the message.
Wells Fargo 800-869-3557 0,0,0 or when asked for account number say "I don't know"
Western Union 800-325-6000 * then ##
us government phone steps to find a human
Dept of Education Loans 800-848-0979 Say and do nothing at the prompt and you will be transfered to someone.
EDD 800-300-5616 When you hear "welcome", press 1, then press 4 and 0 at the next two prompts.
Federal Trade Commission 877-382-4357 At each prompt, press 4, 5, 0.
FEMA 800-621-FEMA Select language (1 for English), Don't choose any option, just hold for human; or press 00
INS/Citizenship 800-375-5283 Select language, then press 2, 6, 2, 4 at the prompts, press 0.
Medicare 800-MEDICARE RE; info for part "D" Medicare Prescription Drug Plans- When recording begins say "Agent" 5+ times.
Medicare 800-633-4227 Say "agent" or press 0.
Social Security 800-772-1213 Press 00.
US Dept. of Transportation 800-832-5660 Press 000.
USPS 800-275-8777 Press 3 at each prompt. Press 2 at the next recording.
Veterans Affairs 800-827-1000 Press 1,0.
us insurance phone steps to find a human
Aetna 800-537-9384 2, then say "operator" (check this)
Aetna 800-680-3566 * then 0 anytime
AIG 877-638-4244 Direct to human.
Blue Cross FEP 800-451-7602 Wait for prompt, then press 0, 3 to reach a CS rep.
CIGNA 800-516-2898 REGARDING A BILL
Cigna 800-849-9000 ##
Delta Dental 888-335-8227 00000, wait through message, select language, 4, 0.
GEICO 800-841-3000 Wait for prompt then 6, 1, 5; Or dail 800-555-2752
Medco 800-251-7690 0000, enter member id or say "i don't have a member id."
Medicare 800-633-4227 After the opening prompt say "agent".
Principal Life 800-247-4695 1 for english, 2, then 0 several times.
Prudential Financial 800-778-2255 Say "Customer Service Representative" several times after intro.
United Health Care 866-844-4864 000000,0,0
USAA 800-531-6095 000 then #; or # initially to dial the extension of a specific representative
us pharmacy phone steps to find a human
aarp pharmacy services 800-289-8849 when the puter voice is done hit 000 ignoring all untill you get a haman voice hit 0000
Caremark 800-262-7890 0
CVS local store Press 6 to connect to store manager.
drugstore.com 800-378-4786 2, 5
Eckerd 800-325-3737 0 for pharmacy, 8* for manager
Express Scripts - TriCare 866-363-8667 0, listen announcement, 0,0.
MEDCO 800-987-5269 Say "representative" after each message (3x).
Medco Health 1-800-770-2810 hit 0000 whenever a puter comes on
Rite Aid local store Press 3 to speak to the pharmacy
Walgreens local store 0 for a pharmacy employee
Walgreens Mail Order 800-635-3070 0,00
us products phone steps to find a human
Bose 800-444-2673 Direct to human.
Entertainment Weekly Mag 866-228-1183 Say "Agent" then "yes" when asked "Do you want to speak to a C.S. rep."
GE Appliance 800-626-2005 000
GE Consumer Products 800-720-2094 Select type the of product from menu and you'll get a human.
Kodak 800-235-6325 *7 or *28
Kodak Gallery (Ofoto) 800-360-9098 Say "customer service representative" repeatedly.
Konica Minolta 800-285-6422 0
Panasonic 800-211-7262 0,0,0
Playstation 800-345-7669 0
Sonos 800-680-2345 1 sales; 2 support
Sony 800-222-7669 When prompted, say "Agent."
Sports Illustrated 800-284-8800 0,0,0,0 (ignore "invalid entry" messages)
Time Magazine 866-731-5401 0,0,0,0 (ignore "invalid entry" messages)
XM Radio 800-967-2346 0
us retail phone steps to find a human
Advance Auto Parts 800-314-4243 Press 0 when the automated message begins.
Amazon Visa 888-247-4080 Press 0 twice. Ignore invalid account message.
Amazon.com 800-201-7575 Wait though the first menu for an agent. See also.
Apple Stores local store press 5 as soon as you hear the automated menu
Banana Republic 888-277-8953 0
Barnes & Noble local store Press 1 or 0 during greeting.
Barnes & Noble.com 800-843-2665 Direct to human.
Best Buy 888-237-8289 Listen to intro, then press 1,2,0,0
Best Buy Card 800-365-0292 00* then press 8
Blair 800-458-2000 Direct to human.
Buy.com 949-389-2000 Dail 0 and direct to rep
Cabela's 800-237-4444 Direct to human.
Circuit City Visa 888-363-8001 Press 0 a lot.
CompUSA local 0
eBay 800-322-9266 0,0 See also.
Gap Credit Card 800-887-1198 000
Home Depot local store Direct to human.
Home Depot 800-793-3768 # 2-3 times
Home Shopping Net 800-284-3100 0
Ikea 800-434-4532 Press 0 many times quickly!
JC Penney 800-222-6161 Press 0 twice, ignoring error message.
K-Mart local store 0
Kohl's Credit 800 564-5740 After providing account info, press 0 three times
LL Bean 800-441-5713 Direct to human
Lowe's 800-445-6937 Press 0 as the recording kicks in to get to the Operator
NetFlix 888-638-3549 0
Old Navy 800-653-6289 0
Overstock.com 800-843-2446 At the main menu, 0 three to four times to bypass the menu
Petco local store 3
QVC 800-367-9444 0
Radio Shack 800-843-7422 0,0
RadioShack local store Direct to human.
Rent-A-Center 800-422-8186 1
Safeway local store As soon as voice prompt starts type 1200 to get human
Sears 800-4-MY-HOME Be silent to be put in queue for human.
Sears Delivery 800-732-7747 *122
Sears Repairs 800-469-4663 Repeat "Help" everytime the IVR tries to give options.
Sharper Image 800-344-9919 Direct to human.
Staples 800-333-3330 Just wait through intro and you will be connected to a representative.
Staples local store 0
Stop & Shop local number 0
Target local store 0 during greeting.
The Company Store 800-285-3696 0
Tiger Direct 888-999-7300 0
Toys "R" Us local store 0
Wal-Mart 800-925-6278 1 for directory
us shipping phone steps to find a human
DHL 800-225-5345 Press 1, press 5, press 0, enter your phone number.
FedEx 888-463-3339 At message say "Rep"; or press 0
Union Pacific 800-877-5123 Press # sign during main menu options.
UPS 800-742-5877 0,0
us technology phone steps to find a human
Adobe Systems 800-833-6687 1 for Adobe, 2 for MacroMedia, 3 for both.
Apple 800-275-2273 6AM - 6PM Pac Time. 000; if virtual rep answers, say "operator"
Apple Tech Support 800-275-2273 0,,0,,0 Wait for IVR response before pressing 0 each time.
Compaq 800-652-6672 When asked what product say "I don't know", then "person", ignore message and human will answer (may gave to hold)
Dell 888-560-8324 00, 0, 0, 0
Dell 800-999-3355 Press "0" repeatedly.
Directv 800-494-4388 Silence, and you will be routed to a human/
Earthlink 888-327-8454 Press 1 to find a dial-in number; 2 for billing; 3 for sales; 4 for support
Epson 800-922-8911 yes
Fujitsu PC Support 800-385-4878 0, 0
Gateway 800-846-2301 Press nothing and wait through message.
Geek Squad 800-433-5778 0,0,0,0,0,0
Godaddy 480-505-8877 4, #, select 1 for new customer 2 existing customer, #again
Hewlett-Packard 800-474-6836 Say "agent".
HP 888-560-8324 00
IBM 800-IBM-4YOU You go into a hold queue immediately
kodak 800-235-6325 Press # after intro message.
Microsoft 800-936-5700 Always 0. This is true for just about any MS number.
QuickBooks 888-729-1996 1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human
Symantec 800-441-7234 00
Zone Labs, Inc. 877-966-5221 Press 2 for direct to human 24/7
us telco phone steps to find a human
Alltel Cellular 800-255-8351 Press # four times.
AOL 800-827-6364 Press 0 repeatedly, ignoring all messages.
AT&T 800-222-0300 Press # four times, then press 1 if for current phone, 2 to enter other number, else 3.
AT&T Wireless 800-888-7600 During prompts, press * then # twice.
BellSouth 877-678-2355 Press *0.
Cellular One 888-910-9191 Press 4.
Charter Communications 888-438-2478 Press 0 eight times.
Cingular 800-211-2445 Direct to human.
Comcast 800-266-2278 Press 000 or be silent and wait.
Cox Communications 877-247-2474 Press 4.
Free 411 800-373-3411 a free alternative to paying $1 or more for 411 calls
MCI/Costco Calling Card 800-938-4949 Press 2 four times.
Metro PCS 888-863-8768 Press #43.
Motorola 800-331-6456 Press 0 twice.
Nextel 800-639-6111 Press 0 five times.
Packet8 (VoIP) 888-898-8733 Ignore message, press 3, then 5 to get to CS rep
Qwest 800-244-1111 Say "Agent" 5 times.
RCN 800-746-4726 Press 5, then 3, then 1.
SBC 800-585-7928 Again, an (intelligent, this time) IVR wants YOUR phone number first.
SBC DSL Support 877-722-3755 Say "no" and enter your phone # (or "yes" if calling from same number on account), then press 0 repeatedly.
Simple Freedom 800-335-6401 Press 1, then 3, then 2.
Sprint 800-658-7564 Direct to human.
Sprint Broadband Direct 888-996-0001 Press 0 twice.
Sprint PCS 866-273-2163 Direct to human.
SunCom 800-786-7378 Press 0 four to five times during or after opening message.
T-Mobile 877-606-4801 Direct to human.
TracFone 800-867-7183 Press 1 for English, wait for next menu to start, then press 5, then 4.
U.S. Cellular 888-944-9400 Press 0.
Verizon 411 Directory Assistance 411 Press 0.
Verizon DSL 800-567-6789 Say "Agent" repeatedly.
Verizon Phone Repair 800-275-2355 Direct to human.
Verizon Wireless 800-922-0204 Press #00 or enter phone # then 0 then 4.
Virgin Mobile 888-322-1122 Press 2, then say: "English", "More Options", "Ask a Question", "Live Advisor", "Something Else", "I don't have one", then enter phone # or say "I don't have one."
Vonage Customer Care 888-250-1799 Direct to human.
us travel phone steps to find a human
American Airlines 800-433-7300 00, then say "agent"
Amtrak 800-872-7245 0 or say "agent"
Amtrak 877-444-4773 Direct to human.
Delta 800-221-1212 Say "agent" 3-4 times - every time it asks for a response from you.
E-Z Pass 888-288-6865 0,0,0,0 (ignoring "invalid response" messages)
Jet Blue 800-538-2583 0
Kayak.com 203-899-3120 0
Lufthansa 800-399-5838 Direct to human.
Mariott Rewards 800-321-7396 Enter rewards number and press 0 (or just press 0 if you don't have the #).
National Car Rental 800-227-7368 Direct to human.
Northwest 800-225-2525 *, 0,0 after initial greeting
Orbitz 888-656-4546 #,#,#,#,#
Southwest 800-435-9792 Direct to human. (may hold if busy time)
Travelocity 888-872-8356 #,#,#,#,#,#,#,#,#,# (ignoring "I'm sorry I did not understand" messages)
United 800-864-8331 Do nothing, wait for human.
United 800-864-8331 When you hear "let's get started" say "Agent" ... then "Domestic" or "International" as appropriate.
US Airways 800-428-4322 4, wait, 1
Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations
us tv/satellite phone steps to find a human
Charter communications 866-499-8080 Select language, 0,0,0,0,0,0 (and then hold :(
comcast 800-945-2288 Ignore message and after 25 seconds, a human will answer.
Direct TV 800-347-3288 0 repeatedly
Sirius 888 539-7474 0
TiVo 877-367-8486 Say "Live Agent"
XM Radio 800-998-7900 Direct to human.
259 companies as of Sat, 14-Jan-2006 04:51 CST
The IVR Cheat Sheet™ is Copyright 2006 by Paul English.
Thanks to Mr. English for this valuable public service. Everybody go to his site for more details and links! Thanks also to my cousin Lois, who emailed it to me. And thanks to the people of this country who take the time and make the effort to find and promulgate information to help others in every conceivable area of life. The sovereign individual is the most endangered species on Earth today, and people like these are keeping it from extinction.
posted by Richard Lawrence Cohen at 9:16 AM
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